Pedal It Forward Logo

FAQ'S

FREQUENT QUESTIONS

What does Pedal it Forward provide?

1. Bikes. Our volunteer mechanics restore gently used bicycles. These are distributed by our Pedal Partners who provide the gender, height, and age of the recipient via a request form. (We also ask recipients to indicate a bicycle type as shown on the form, which we try to accommodate when possible.) 

2. Helmets. We provide new helmets with every bicycle, so please encourage recipients to use a helmet. 

How do I donate a bike?

The best way to donate a bike is to drop it off at one of our shops during operating hours, which are Saturdays from 9 a.m. to Noon and Monday evenings from 5:30-8:30 p.m. If this doesn’t work, you can always drop it off at any local bike shop and tell them it’s for Pedal it Forward.  

Do you accept all bikes?

We will gladly accept any new or “gently used” bike. We can fix bikes with flat tires, slightly bent rims, rusted brake cables, broken shifters, missing parts, etc. However, if a bike has been left outside for a very long time and is just a “rusted heap of metal,” we won’t be able to work with it and prefer that it not be dropped off with us.

Do you accept donated bike parts?

Yes! We especially like parts that are still useable to help us get good bikes up and running again.

Where are you located?

We have two shop locations. Our Bentonville location is at 3902 NW Wishing Springs Drive, and our Rogers location is at 315 W Olive Street – just north of the Activity Center in the same parking lot.

Do I have to know how to fix a bike?

Even if you don't know how to fix a bike we can still use your help! There are multiple jobs you can do at our shop. We sometimes need help sorting bike parts or loading and delivering bikes to our Pedal Partners. If you want to volunteer, we will find a place for you. 

Do you offer paid positions to fix bikes?

All of our mechanics are volunteers. Volunteers do not receive pay or benefits, other than the satisfaction of knowing you are helping people in need. We keep our shops as low-stress environments where volunteers can enjoy coming to fix bikes at their own pace. We don’t have quotas or make any kind of production demands of our volunteers. We're just glad to have you!

What are your financial needs?

While our bikes are donated, we still must buy parts, tools, shop space and helmets. We donate helmets with each bike, and encourage all participants to use them. Your donation (of any size) is greatly appreciated and helps us pay for all of these items.

What is the cost to participate?

We have a “Pay What You Can” policy for individuals outside of our Pedal Partner program with $20 as a recommended donation. We are exploring ways to work with our Pedal Partners to cover our costs, including grant-funding collaboration. 

Meanwhile, we encourage Partners to consider asking recipients for a donation IF appropriate for their program and clientele. We appreciate any and all gifts.  

How do I qualify for a free bike?

Do you sell used bikes?

Yes! We have some nice bikes for sale. Contact our Operations Manager at (747) 217-2703 for more information.

Can you fix my bike?

Our volunteer bike mechanics stay busy fixing bicycles for our Pedal Partners, so we cannot fix bikes for individuals. There are many good retail bike shops in Northwest Arkansas that help you with bike repair issues.

Can you fix a bike I got from Pedal It Forward?

Yes, but please contact our Operations Manager before coming to either of the shops. (747) 217-2703

Can I exchange a bike I got from Pedal It Forward?

Yes, but please contact our Operations Manager before coming to either of the shops. (747) 217-2703

How do I volunteer?

Volunteering is easy! Just show up during our shop hours, sign a waiver, and let the repairs begin. We're open on Monday evenings from 5:30-8:30 p.m. and on Saturdays from 9 a.m. - Noon. 

Can large groups volunteer together?

Our shops can accommodate up to seven volunteer bike mechanics at one time. If your group is larger than seven, we can explore other options, including helping with deliveries, splitting your group into different shifts, helping with other needs in the shop, etc. Send us a note through our contact page or reach out to our Operations Manager directly at don.pedal4ward@gmail.com to make special arrangements for your group.

Is there an age requirement to volunteer?

Generally, our shops are not the best place for young children. Teenagers who are accompanied by an adult are welcome to join us in volunteering at the shops.

As a pedal partner, how do we receive the bikes?

Delivery is based on the quantity of bikes. Two Men and a Truck may be able to provide delivery to your location. Otherwise, we work with you and your staff, recipients, and volunteers as well as our own to find a way to arrange delivery.

Is my bike donation tax deductible?

We will provide you a receipt for your donated bike. It is your responsibility to estimate the value of the bike you donated.

Can I get a receipt for my bike donation?

Yes! We will provide you a receipt for your donated bike. It is your responsibility to estimate the value of the bike you donated.

I have bikes to donate. Do you Pick UP?

We cannot pick up bikes from individuals donors. You can drop off your donated bike at either our location in Rogers, AR (315 W. Olive Street, Rogers, AR) or Bentonville, AR (3902 NW Wishing Springs, Bentonville, AR). You can also drop off your donated bike at a local bike shop, and we’ll pick it up there. Thanks!

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Words can't describe how grateful we are. We just had 28 bikes delivered to some very happy Veterans! Thank you all who donate your time and efforts!

Ashley Moffett